Return Policy
Return Policy
General Requirements
- Shoes must be new, unworn, and in original condition for all eligible returns.
Online Orders (Shipped Orders)
- Returns must be initiated on our website within 7 days of receiving your package.
- Items must be shipped back promptly after the return is created.
- If your order qualified for free shipping at $150+, but your kept items fall below $150, the refund will be reduced by the outbound shipping cost.
In-Store Pickup Orders
- 3-day return window from pickup date.
- Day 1: Full refund.
- Days 2–3: Store credit (valid for 6 months).
- Orders picked up after 7 days from order date are Final Sale.
In-Store Purchases
- 3-day return window.
- Day 1: Full refund.
- Days 2–3: Store credit (valid for 6 months).
Sale, Outlet & Past-Season Items
- Current-season sale items: Exchange only.
- Outlet and past season items: Final Sale
- Some Sales may be final sale (noted on website)
Return Shipping
- Customers are responsible for return label costs.
- After generating your label, you may schedule a FREE USPS pickup (link provided on our website).
How to Start a Return
- All online returns (except in-store pickups) must be created using the Start Return link at the bottom of our website.
- Online orders may be returned in-store, but a return must be created online first.
*We do not take responsibility for bows, ornaments, or embellishments.
