Return Policy

We do not take responsibility for bows or ornaments.

Shoes not worn may be returned for a full refund within our return policy window.

Shoes purchased in the store may be returned for 3 days. For the first day after purchase, we will issue a full refund. The next 2 days will produce a store credit that is good for 6 months.

For instore pickup orders, returns are accepted for up to 3 days. For a return the day after pickup, we will issue a refund. For days 2 and 3, Step in Elegance will issue store credit (good for 6 months).

For other online orders, we gladly accept returns. Create a return on our website within 7 days for receiving your package. It must shipped back immediately thereafter.

When a customer did not pay for shipping for orders of at least $150, if the customer does not keep at least $150 the refund on the return will be reduced by the cost of shipment to the customer.

Current season sale shoes can be returned for 6 month store credit only.

Outlet shoes and past season shoes are Final Sale - no returns..

Click here to start a return.

Return labels are paid for by customer. After producing your return label, you can click HERE if you want to set up a FREE USPS pickup.

Orders may be returned in the store during business hours, but for online orders other than instore pickup, a Return Must Be Created via the Start Return Link at the bottom of our website, or click here.